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Ticket ID: 15972
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Creation Date: 11/13/2010 10:00 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 7.0.0
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Language: English
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Views: 31979
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Last Modification Date: 12/15/2010 4:11 PM
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Platform:
Windows XP Professional
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Level: Closed
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IE: 7.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: Unknown
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Support Request: Sitekiosk cannot open xls and pptx files in file manager(latest version)
Reproduction
Hi, I had encountered various times that in file manager, SK cannot open xls and pptx files. I am using office 2007, and the icon for all these 2 types of files are always unknown, not the normal msoffice excel and ppt icon. Previously I can view the files, but a few days later, it pops back to the same problems.
When I tried to run it in file manager, it says either the file is corrupted or I do not have access to the file. I had even given full access to the folder that contains the file. Moreover if I try to open it using the application itself, that is to say, I open up excel program, then try open the file, it works, same for pptx. It is only in file manager that gives the same issue, kindly please advice.
Hi, I had encountered various times that in file manager, SK cannot open xls and pptx files. I am using office 2007, and the icon for all these 2 types of files are always unknown, not the normal msoffice excel and ppt icon. Previously I can view the files, but a few days later, it pops back to the same problems.
When I tried to run it in file manager, it says either the file is corrupted or I do not have access to the file. I had even given full access to the folder that contains the file. Moreover if I try to open it using the application itself, that is to say, I open up excel program, then try open the file, it works, same for pptx. It is only in file manager that gives the same issue, kindly please advice.
