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Ticket ID: 15986
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Creation Date: 11/17/2010 3:29 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 7.x
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Language: English
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Views: 32169
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Last Modification Date: 12/17/2010 9:32 AM
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Platform:
Windows XP Professional
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Level: Closed
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IE: 7.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: On every start
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Support Request: Urgent: cannot opening ppt or pptx in file manager
Reproduction
Hi, I am having issues opening ppt and pptx files in sitekiosk restricted user account. I am running on Office 2007 and whenever I tried click on the pptx file, it says I do not have rights or file is corrupted. The pptx files also has no powerpoint icon shown on the file itself. As for ppt files, I can see the icon, but whenever I tried to double click or run it, nothing happens.
When I try to log on to sitekiosk account using normal windows logging(using control-alt-del to login), it is ok. However when I tried to open it during the actual sitekiosk autostart restricted users program, it doesnt work.
All my office .exe files are stored at this directory:
C:\Program Files\Microsoft Office\Office12
I tried look into your FAQ and I think it might be the patcher.xml configuration. May I know which key step number should I change to my power point files and what value should i change it to so that restricted users can open up powerpoint files?
Kindly please assist, I really need to address this to 25 of my workstations asap, users are already complaining...
Thank You.
Hi, I am having issues opening ppt and pptx files in sitekiosk restricted user account. I am running on Office 2007 and whenever I tried click on the pptx file, it says I do not have rights or file is corrupted. The pptx files also has no powerpoint icon shown on the file itself. As for ppt files, I can see the icon, but whenever I tried to double click or run it, nothing happens.
When I try to log on to sitekiosk account using normal windows logging(using control-alt-del to login), it is ok. However when I tried to open it during the actual sitekiosk autostart restricted users program, it doesnt work.
All my office .exe files are stored at this directory:
C:\Program Files\Microsoft Office\Office12
I tried look into your FAQ and I think it might be the patcher.xml configuration. May I know which key step number should I change to my power point files and what value should i change it to so that restricted users can open up powerpoint files?
Kindly please assist, I really need to address this to 25 of my workstations asap, users are already complaining...
Thank You.
