Ticket ID: 16220 Creation Date: 2/1/2011 6:35 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 7.0.313 Language: English
Views: 29347 Last Modification Date: 3/2/2011 10:03 AM Platform: Windows XP Professional
Level: Closed IE: 7.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: About once a week

Support Request: Does not load ocassionaly after reboot

Reproduction

When the workstation is booting site kiosk occasionally never finishes loading. The limited user wall paper displays but then the site kiosk software never actually loads, leaving the workstation unusable. The only workaround seems to be to power the workstation off, and then turn it back on. It then boots fully.

Description

Answer: (1)
Re: Does not load ocassionaly after reboot 2/2/2011 10:02 AM
Hello,
the startup of SiteKiosk is done via entries in the Windows registry. These settings seem to be present otherwise SiteKiosk would not start after you restart the PC. Please check your Windows event logs for error messages.
Also, are you sure that this happens on startup of the PC and not when the PC should shutdown/restart? You should check the Windows logs for that as well. If the latter is the case, I can provide you with a script that forces the PC to shutdown.
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