|
Ticket ID: 16326
|
Creation Date: 2/25/2011 10:18 AM
|
Product: SiteKiosk Classic Windows
|
Attachment: -
|
|
TicketType: Support Request
|
Version: 7.7.313
|
Language: English
|
|
Views: 29951
|
Last Modification Date: 3/25/2011 3:13 PM
|
Platform:
Windows Vista
|
|
|
Level: Closed
|
IE: 8.0 |
|
|
Bug Status: Not Fixed
|
User account: Administrator
|
Bug Frequency: Unknown
|
|
Support Request: "An error occured while trying to read your card"
Reproduction
I use an Omnikey 3121 with a smartcard we bought from you (testkit).
I use the testscript found in the SiteKiosk Help (SmartCard ScriptAPI) to do the reading of the carddata.
When inserting the card, about 1 time in 10 I get a dialog box in the middle of the screen "An error occured while trying to read your card". (see attached screenshot)
Indeed, the data does not get loaded by the script. When the error does not appear, the data gets read.
1° Is there a way to block the display of that dialog? I don't want my users to see it.
2° Do you have any ideas why I get so many bad reads? It is definitely not the card or the cardreader. I have tried a replacement for both.
