Ticket ID: 17357 Creation Date: 12/22/2011 1:05 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 7.8.332 Language: English
Views: 37900 Last Modification Date: 12/22/2011 4:15 PM Platform: Windows XP Professional
Level: Closed IE: 8.7600
Bug Status: Fixed User account: SiteKiosk Restricted User Bug Frequency: On every start

Support Request: Screensaver turns of application

Reproduction

Dear Team

I am having troubles with SiteKiosk screen saver. Every time, when screensaver is activated, it turns off application , which is mandatory for network connection.
I tried to set up everything, but I had no luck.

The Application is Vodafone Mobile Connect, you can download it from following link http://www.vodafone.cz/pdf/vmc.exe
I tested behaviour on 2 platforms Win XP Pro, Win 7 Pro both 32bit

Under sitekiosk limited account, VMC turns on automaticaly and it connects to the internet, this is fine. As written above, when screensaver is activated, application is turned off. If I register VMC in sitekiosk config, under Applications menu to start automaticaly, after human action VMC starts. But this is not behaviour we want. ( VMC needs couple of minutes to connect to the network). We also require Screensaver function to be active, so disabling it is not a solution.

Please advice what shall I do.

Thank you very much
Jozef

Description

Answer: (9)
Re: Screensaver turns of application 12/22/2011 1:34 PM
Hello,

How do you start the “vmc.exe” application?
Is there an application window that must be displayed to make sure it works?

Generally SiteKiosk closes all open windows and all applications added to the SiteKiosk configuration (-->Management-->Applications) when the screen saver activates).

Regards,
Michael Olbrich
Re: Screensaver turns of application 12/22/2011 1:48 PM
Hello

VMC is started automaticaly, there is an entry in registry for it ( i found it through your website ). Basically removing application from the list should prevent Screensaver from closing VMC.

But there is another issue. If device fails to connect to the internet, user is not going to be able to use application for restoring a connection. Or do you have any idea? Is it possible to exclude VMC from shutting off when Screensaver is activated?
Re: Screensaver turns of application 12/22/2011 2:15 PM
Hello,

I am sorry but this is not right clear to me.
Did you add the application to the SiteKiosk configuration (-->Management-->Applications) or is it not listed there?

Because if it is not added to the SiteKiosk configuration and you start it with using an entry in the registry SiteKiosk doesn’t care if it is running or not (and even won’t explicitly close it on screen saver activation).
If it will be started through the Windows Registry (RUN key http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=441) just make sure that the application was not added to the SiteKiosk configuration.

Alternatively you can use the following Object Model code in an external script (added to the SiteKiosk configuration at -->Themes/Design-->Advanced) to start an application and keep it running: 

//check if application is running
evtid = SiteKiosk.Scheduler.AddPeriodicEvent(1000, check_if_running);
function check_if_running(eventID)
{
   if (SiteKiosk.ExternalApps.IsProcessRunning("C:/Windows/notepad.exe") == false)
	SiteKiosk.ExternalApps.Run("C:/Windows/notepad.exe", true);
}

This example is with notepad and without further support.

Regards,
Michael Olbrich
Re: Screensaver turns of application 12/22/2011 2:38 PM
Hello,

First, before doing anything else, you might also check if the option “Allow the SiteKiosk main window to come to foreground” at “--->Themes/Design-->Advanced” is deactivated.

Maybe it is just about the issue that you application is running in the background when you deactivate the screen saver (and if there is no task bar available you can’t switch to the application).

Regards,
Michael Olbrich
Re: Screensaver turns of application 12/22/2011 2:46 PM
no no, I had application registered in Applications menu
I also have Notification area turned on, so I can see if the app is running or no

Now I am going to test behaviour, when I removed app from Applications menu and with option “Allow the SiteKiosk main window to come to foreground" turned off
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