Ticket ID: 17799 Creation Date: 4/4/2012 3:35 PM Product: SiteCaster Digital Signage CMS Attachment: -
TicketType: Support Request Version: - Language: English
Views: 35264 Last Modification Date: 5/16/2012 10:59 AM Platform: Windows XP Professional
Level: Closed IE: 8.6001
Bug Status: Not Fixed User account: Own Account Bug Frequency: On every start

Support Request: Silverlight error when adding media to digital signage in siteremote.net

Reproduction

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C)
Timestamp: Wed, 4 Apr 2012 13:30:00 UTC


Message: Unhandled Error in Silverlight Application
Code: 4004
Category: ManagedRuntimeError
Message: System.IO.PathTooLongException: [IO.PathTooLong]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=IO.PathTooLong
at System.IO.Path.NormalizePath(String path, Boolean fullCheck, Int32 maxPathLength)
at System.IO.Path.NormalizePath(String path, Boolean fullCheck)
at System.IO.Path.GetDirectoryName(String path)
at SiteCaster.Shared.LocalStorage.CreateDirectory(String path, Boolean createRecursive)
at SiteCaster.Shared.LocalStorage.CreateDirectory(String path, Boolean createRecursive)
at SiteCaster.Shared.LocalStorage.CreateDirectory(String path, Boolean createRecursive)
at SiteCaster.Shared.LocalStorage.CreateDirectory(String path, Boolean createRecursive)
at SiteCaster.Shared.LocalStorage.CreateDirectory(String path, Boolean createRecursive)
at SiteCaster.Shared.LocalStorage.CreateDirectory(String path, Boolean createRecursive)
at SiteCaster.Shared.FileHelper.WriteToFile(Object obj, String filePath, ISiteCasterConfiguration config)
at SiteCaster.Management.Ui.ViewModels.Edit.Content.GadgetSettingsViewModel.<>c__DisplayClass5.<WriteGadgetFile>b__4(String uniqueName)
at SiteCaster.Shared.FileHelper.<>c__DisplayClass1.<CreateUniqueFileName>b__0(String[] fileNames)
at SiteCaster.Shared.FileHelper.<>c__DisplayClass12.<FetchWebDavDirectoryList>b__11()
at System.Collections.Generic.AnonymousObserver`1.Completed()
at System.Collections.Generic.AbstractObserver`1.OnCompleted()
at System.Collections.Generic.Subject`1.OnCompleted()
at SiteCaster.Shared.WebDav.WebDav.<>c__DisplayClass2b.<PropFind>b__27(WebResponse httpWebResponse)
at SiteCaster.Shared.WebRequestExtension.<>c__DisplayClass13.<>c__DisplayClass15.<>c__DisplayClass17.<GetResponseAsync>b__11(WebResponse webresponse)
at System.Collections.Generic.AnonymousObserver`1.Next(T value)
at System.Collections.Generic.AbstractObserver`1.OnNext(T value)
at System.Collections.Generic.AnonymousObservable`1.AutoDetachObserver.Next(T value)
at System.Collections.Generic.AbstractObserver`1.OnNext(T value)
at System.Linq.Observable.<>c__DisplayClass129`1.<>c__DisplayClass12b.<>c__DisplayClass12d.<ObserveOn>b__124(Object _)

Line: 40
Char: 2
Code: 0
URI: https://www.siteremote.net/sitecaster/SiteCasterPage.js

Description

When attempting to load any content into the digital signage portion of siteremote.net for my user account causes an error within Microsoft Internet Explorer.

I have tried reinstalling silverlight, old versions 4/5RC1 and the latest one from Microsoft Web site, i've also tried this from XP and Win7 machines and get the same error.

Answer: (7)
Re: Silverlight error when adding media to digital signage in siteremote.net 4/4/2012 5:23 PM
Hi,

the path to your data (local Computer) seems to be too long. Please try to use a shorter local path to the data to be uploaded.

Regards Martin Kurze
Re: Silverlight error when adding media to digital signage in siteremote.net 4/16/2012 1:55 PM
Hello.

I am not trying to use a local file, I am adding a Web Page (gadget) to display on the sitecaster, i try google.com and bbc.co.uk and neither of them are working?
Re: Silverlight error when adding media to digital signage in siteremote.net 4/16/2012 2:31 PM
Hi,

as we are not able to reproduce your error, please send a step by step description which leads to the error reported.

Best Regards,

Martin Kurze
Re: Silverlight error when adding media to digital signage in siteremote.net 4/17/2012 11:54 AM
Hi Martin,

I can not actually recreate this error as I have another error that occurs as soon as I click on the "Digital Signage - Sitecaster" link from the siteremote.net entry page. It would be helpful if you could call my mobile phone, I have tested this on another machine at my home and it works fine, I can not determine the difference in the configuration, but I dont really know where to look, there is a slight IE version but they are running the same Silverlight version.

Are there any other components I can check? .NET version, etc ?

This is the error I get, machine is Win7 64bit running IE 8.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; .NET4.0E)
Timestamp: Tue, 17 Apr 2012 09:50:59 UTC


Message: Unhandled Error in Silverlight Application
Code: 4004
Category: ManagedRuntimeError
Message: System.NullReferenceException: [Arg_NullReferenceException]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_NullReferenceException
at SiteCaster.Management.Ui.Views.Edit.EditView.EditView_Loaded(Object sender, RoutedEventArgs e)
at MS.Internal.CoreInvokeHandler.InvokeEventHandler(UInt32 typeIndex, Delegate handlerDelegate, Object sender, Object args)
at MS.Internal.JoltHelper.FireEvent(IntPtr unmanagedObj, IntPtr unmanagedObjArgs, Int32 argsTypeIndex, Int32 actualArgsTypeIndex, String eventName, UInt32 flags)

Line: 40
Char: 2
Code: 0
URI: https://www.siteremote.net/sitecaster/SiteCasterPage.js
Re: Silverlight error when adding media to digital signage in siteremote.net 4/17/2012 12:25 PM
Hi,

the problem is definitely related to your computer and not to SiteRemote. We are sorry to say, that we cannot support administration of any computer or os issues.

Regards Martin Kurze
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