Support Request: File manager error.

Ticket ID: 17818	Creation Date: 4/12/2012 8:02 AM	Product: SiteRemote	Attachment: -
TicketType: Support Request	Version: 7.x	Language: English
Views: 31074	Last Modification Date: 5/21/2012 7:55 PM	Platform: Windows XP Professional
Level: Closed	IE: 9.5
Bug Status: Not Fixed	User account: Administrator	Bug Frequency: Unknown

Support Request: File manager error.

Reproduction

huh?

Description

Hi, I'm using filemanager to deploy files. the file deploys successfully to most kiosk but one of them sits at "preparing target directory for sycronisation". i've restart the kiosk and removed and renable sync of the dir. the bellow errors are show on startup. I'm using site kiosk 7 and siteremote.net

today 12m ago Windows/Application [12-04-2012 15:41: Service Control Manager] The description for Event ID '-1073734824' in Source 'Service Control Manager' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'Upload Manager', '%%1079'

Today 12m ago Windows/Application [12-04-2012 15:41: Service Control Manager] The description for Event ID '-1073734801' in Source 'Service Control Manager' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'System Restore Service', '%%2'

Today 13m ago Windows/Application [12-04-2012 15:40: SiteRemote Client] 2012-04-12 15:40:53.3281 Error Exception loading components: Exceptions were thrown during activation of set "Registered": 1) System.ArgumentException: Illegal characters in path. at System.IO.Path.CheckInvalidPathChars(String path) at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck) at System.IO.Path.NormalizePath(String path, Boolean fullCheck) at System.IO.Path.GetFullPathInternal(String path) at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity) at Provisio.Longinus.Client.Monitoring.FileSync.FileSyncComponent.Initialize(IServiceLocator ak_SvLocator, Object ak_Arguments) at Provisio.Common.Components.k_ComponentLoader.k_ComponentEntry.Initialize(IServiceLocator ak_ServiceLocator) at Provisio.Common.Components.k_ComponentLoader.ActivateSet(String as_SetId) Logging position: _ThreadPoolWaitCallback.WaitCallback_Context => ServiceBase.ServiceQueuedMainCallback => k_Service.OnStart Exception: Provisio.Common.Components.k_ComponentLoaderException,Exceptions were thrown during activation of set "Registered": 1) System.ArgumentException: Illegal characters in path. at System.IO.Path.CheckInvalidPathChars(String path) at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck) at System.IO.Path.NormalizePath(String path, Boolean fullCheck) at System.IO.Path.GetFullPathInternal(String path) at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity) at Provisio.Longinus.Client.Monitoring.FileSync.FileSyncComponent.Initialize(IServiceLocator ak_SvLocator, Object ak_Arguments) at Provisio.Common.Components.k_ComponentLoader.k_ComponentEntry.Initialize(IServiceLocator ak_ServiceLocator) at Provisio.Common.Components.k_ComponentLoader.ActivateSet(String as_SetId) , at Provisio.Common.Components.k_ComponentLoader.ActivateSet(String as_SetId) at Provisio.Longinus.Client.Service.k_Service.OnStart(String[] args)

Answer: (3)
Re: File manager error.	4/12/2012 4:10 PM
1. If you are using IE9, you should have a minimum version of SiteKiosk 7.8.332 installed. 2. "Windows/Application" messages are messages applying to the Windows system These messages. Note: In the overview you also will see all Windows errors not applying to our software (Windows/System errors in the Windows event log). today 12m ago Windows/Application [12-04-2012 15:41: Service Control Manager] The description for Event ID '-1073734824' in Source 'Service Control Manager' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'Upload Manager', '%%1079' Today 12m ago Windows/Application [12-04-2012 15:41: Service Control Manager] The description for Event ID '-1073734801' in Source 'Service Control Manager' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event:'System Restore Service', '%%2' 3. The message "Today 13m ago Windows/Application [12-04-2012 15:40: SiteRemote Client] 2012-04-12 15:40:53.3281 Error Exception loading components: Exceptions were thrown during activation of set "Registered": 1) System.ArgumentException: Illegal characters in path. at System.IO.Path.CheckInvalidPathChars(String path) at ...." Is a message fron our SiteRemote Client service but this is a known issue when registering a SiteKiosk machine again that was already registered before. The message will not affect the behavior and is just a warning. SiteRemote will work without any problem. (The "bug" is that you will see an error message) As the sync seems to be working on your other machines, you could try to reinstall SiteKiosk to see if that resolves your issue. You can also use a "File upload job" or the "VNC file transfer" functionality to move your files.
Re: File manager error.	4/23/2012 2:28 AM
Ok I think I now have a process that fixes any sync issues. 1) remove kiosk from any synced folders in file manager. 2) delete any sync.temp folders. 3)run site kiosk repair install. 4)start site kiosk 5)change default sync location to preferred sync location. 6)reboot Kiosk 7)re-add kiosk to synced folders inside file manger. that resolves any or all errors or wierness.! I think allot of my issues stemed from the fact that I changed the Path of the synced folder on the kiosk after configuring the synced folders in file-manager and changed between torrent and http a couple of times.. Its all working well now. which leads me to my next questions... 1) Is it possible to link filemanager into our software (API etc) we have a CMS system that our client uses to change content and Upload new content to our kiosk app. I would love if I could get our CMS to automatically upload the files into filemanager or create a file upload. at the moment I have it so that it sends me and email and I manually upload the files into filemanager.
Re: File manager error.	4/23/2012 7:23 PM
We do not offer an API etc for SiteRemote Server customization. Does you current CMS solution upload conent to your kiosks? If so, you could upload the content and then upload a new configuration file with the paths to the new content.