Support Request: Several little issues making upgrading very long and tedious

Reproduction

This is for Windows 7 32bit (not an option under platform)

Description

There is no easy way to upgrade multiple machines from 7.5/7.8 to version 8.1 - I was given an "unsupported" way to make this automated but was unable to get this work.

So instead I am going to each machine via SiteRemote and upgrading them to 8.1 manually. I am finding this very tedious to begin with but I am also running across a few quirks/bugs that are making this almost impossible to do in a timely matter.

1. When upgrading to 8.1 or deploying a new config (see below for details on how I deploy configs), it will run my config with the browser button and google search bar enabled even though they are not checked/enabled in the config. I have to close out of site kiosk, open the config > go to start page > browser designs > customize > display > then press ok and exit out of the config. I DO NOT CHANGE ANY SETTINGS. "Show web browser link" and "use search button" are both unchecked - it seems as though I have to just open this page for site kiosk to realize this.
---- to deploy a config I push it to the machine (replacing the old version of it) and reboot it. Once it reboots it looks for the last loaded config by name which happens to be the new version.

2. In order for users to be able to open attachments via OWA, I have to put in some custom settings into the config file manually (listed below). If I open the config with the editor > make a change> then save over the same config, IT ERASES THESE SETTINGS. Again, very annoying and time consuming.

<download-manager enabled="true">
<msdownloaddlg-urls>
<url>https://kowa.sunshine.org </url>
<url>https://mail.sunshine.org </url>
</msdownloaddlg-urls>

3. We run SiteKiosk using a domain user that is also a local admin. To run SiteKiosk in shell replacement mode as this user we have to go to:
start sitekiosk > customized > then select "run sitekiosk automatically at windows startup (auto start)" and also select "log on auto at system startup" and make sure "settings only apply to the restricted sitekiosk user account" is UNCHECKED. Then I click settings and type in the user credentials. On past versions of SiteKiosk once I typed in these credentials and settings it would save it if I every had to exit the sitekiosk shell. Now if I exit the shell to make a change to something I have to go through and redo everything listed above because it resets it to default. Sometimes it saves the check box settings but I ALWAYS have to type the user credentials back in.


All in all these all seem very minute but when working on 30+ machines one at a time, it is extremely time consuming. Any help is appreciated with this.

Thanks,
-Adam

Answer: (1)

Re: Several little issues making upgrading very long and tedious 5/9/2012 4:42 PM
Unfortunately, there isnt a "supported" procedure for updating machines with a newer version of SiteKiosk. Normally, as with any other software, this will be done with an imaging software such as Norton Ghost etc. Please note that in an environment such as yours where changes will needed to be made, not only to SiteKiosk but other software or even the Operating System as a whole...this should be considered.

SiteRemote was designed to remotely access/manage Provisio software functionality on the machines and was never intended or advertised to provide imaging capabilities.

However, it is advised that you backup the information (configuration tool, customizations etc.) > Install SiteKiosk 8.1 on the machines > then upload the necessary files through SiteRemote (provided that the machines are connected to your server).

Since you have made changes to the System Security Manager, you may also use the "import and export settings" to easily manage these changes. (System Security Manager > Customized) This will create a "SecuritySettings.swcfg" file, which you can then distribute to all machines after the software update is done. (this way you will not have to make the changes manually)
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