Ticket ID: 18045 Creation Date: 6/11/2012 4:10 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.1.640 Language: English
Views: 33869 Last Modification Date: 7/9/2012 4:56 PM Platform: Windows XP Professional
Level: Closed IE: 8.0
Bug Status: Not Fixed User account: Administrator Bug Frequency: On every start

Support Request: Site Kiosk Config Editor crashing

Reproduction

Site Kiosk Config Editor fails to start every time

Description

Produces a windows .net error message:

Source: .NET runtime 4.0 error
Type: Error
Category: None
Event ID: 1000
User: N/A

Description:

Faulting application configeditor.exe version 1.0.0.0, stamp 4f63386b, faulting module clr.dll, veriosn 3.0.40419.1, stamp 4ba1d9ef, debug? 0, fault address 0x00024c80


Tried removing and re-installing Site Kiosk, no change.

Windows XP, SP3

Answer: (1)
Re: Site Kiosk Config Editor crashing 6/11/2012 4:44 PM
Hello,

>>> faulting module clr.dll, veriosn 3.0.40419.1,<<<
„clr.dll“ is part of .NET 4 and as there is generally no known issue with opening the configuration on the supported operating systems (http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm) you may reinstall SiteKiosk but this time you also uninstall and reinstall .NET 4 before you install SiteKiosk again.

If .Net 4 is not installed on the system already the installer of SiteKiosk will download and install it.
Alternatively you can download it directly from Microsoft.
http://www.microsoft.com/en-us/download/details.aspx?id=17718
http://www.microsoft.com/en-us/download/details.aspx?id=17851

Otherwise:
Regarding the description text you posted the problem maybe just does apply to this (See Event 2) which is a Microsoft issue:
http://support.microsoft.com/kb/2640103/en-us

Regards,
Michael Olbrich
My Account
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