Ticket ID: 18118 Creation Date: 6/29/2012 3:41 PM Product: SiteRemote Attachment: -
TicketType: Support Request Version: 3.0.0 Language: English
Views: 31658 Last Modification Date: 7/2/2012 2:23 PM Platform: Windows XP Professional
Level: Closed IE: 9.0
Bug Status: Fixed User account: Own Account Bug Frequency: Unknown

Support Request: SiteRemote missing data

Reproduction

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Description

When we log into SiteRemote we see our machines turning on and off each day in the MACHINE UPTIME CHART. Since 20th June we no longer see the kiosks turning on and off each day. Is this a bug? We have many machines on the system and both old and new kiosks are exibiting this behaviour. This relates to SiteRemote, not SiteKiosk as far as I can tell.

Answer: (2)
Re: SiteRemote missing data 6/29/2012 4:51 PM
Hello,

Thank you for this notification.

We have checked it and it turned out that all machines which are registered with the old SiteRemote 2 Client but not with the actual SiteRemote 3 Client (integrated to SiteKiosk since SiteKiosk 7.5) will not display any performance information.

I have forwarded it to our developers to fix it.

Regards,
Michael Olbrich
Re: SiteRemote missing data 7/2/2012 2:23 PM
Hello,

the issue has been solved this morning and the data should be displayed again.

Regards,
Michael Olbrich
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