Support Request: Cultuur wordt niet ondersteund (Culture not supported)

Ticket ID: 18801	Creation Date: 1/18/2013 9:52 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.6.1248	Language: English
Views: 38289	Last Modification Date: 2/6/2013 1:41 PM	Platform: Windows
Level: Closed	IE: 8.0
Bug Status: Fixed	User account: Administrator	Bug Frequency: On every start

Support Request: Cultuur wordt niet ondersteund (Culture not supported)

Reproduction

Dear sir, madam,

We recently purchased 1 license for SiteKiosk 8.

We did a clean install of Windows XP SP3, updated it entirely. Then we installed the latest SiteKiosk version, available for download on your website. After that, we ran Microsoft Update again for the required .NET installation that the SiteKiosk initiated (version info of .NET: see attachment).

When we try to configure SiteKiosk, the program seems to load but then halts at the exception (see attachment).

What is your suggestion for a workaround or fix?

Tkanks in advance.

Laurent Grandgaignage
Systeembeheerder
Gemeentebestuur Stabroek

Description

Answer: (2)
Re: Cultuur wordt niet ondersteund (Culture not supported)	1/18/2013 11:44 AM
Hello, Unfortunately there was no attachment. With SiteKiosk 8.0 there was a problem / bug related to missing .net cultures when starting the configuration tool. But that has been fixed since SiteKiosk 8.1 and there is no known issue with the current versions. Please first make sure that you use the latest SiteKiosk Version: http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1 If you use the actual SiteKiosk version 8.6: Generally the error means the reported code is not known to the Microsoft culture base. Therefore it may apply to an issue related to a .NET 2 update? Here on the Microsoft web page is a support article about how to fix it: http://support.microsoft.com/kb/939949 Here I found another entry at the MSDN forum about a not supported culture: http://social.msdn.microsoft.com/Forums/en-US/csharpgeneral/thread/b466d947-871b-4dd2-9f0e-0d4d8d60686d They state that a re-installation of .Net will help (in that case you should also reinstalls SiteKiosk). But you should first try the first option which is officially provided by Microsoft. If the above hints won’t help you may send us the exact error message, the information which other software products are installed and which language is chosen on the Windows Region and Language settings via e-mail. support-europe(at)provisio.com Regards, Michael Olbrich
Re: Cultuur wordt niet ondersteund (Culture not supported)	1/30/2013 3:26 PM
For other customers: This problem applies to a special language issue (currently only known with Dutch (Belguim)). It will be fice with the next version of SiteKiosk. Regards, Michael Olbrich