Ticket ID: 18935 Creation Date: 2/19/2013 9:57 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 7.8.332 Language: English
Views: 35838 Last Modification Date: 3/20/2013 9:42 AM Platform: Windows
Level: Closed IE: 9.3
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: Unknown

Support Request: pdf files

Reproduction

When pdf files are opened in IE, the page display correctly, but when trying to print it (bording pass for airline), sitekiosk reset after 20 seconds.

Description

Answer: (1)
Re: pdf files 2/20/2013 9:34 AM
Hello,

you can try disabling the internal SiteKiosk pdf viewer, so that SiteKiosk uses the default Acrobat Reader:
To disable the SiteKiosk Player for PDF:

- Open the SiteKiosk configuration file (…\SiteKiosk\Config\YourConfig.skcfg) with an editor (e.g. Notepad) and search for the line 

<filter enabled="true" player="pdf" content="application/pdf" action="2"/>

- Then change the value from true to false 

<filter enabled="false" player="pdf" content="application/pdf" action="2"/>
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