Ticket ID: 18967 Creation Date: 2/27/2013 3:48 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 7.8.328 Language: English
Views: 35633 Last Modification Date: 4/2/2013 5:15 PM Platform: Windows
Level: Closed IE: 8.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: About once a day

Support Request: Reg Issue

Reproduction

Program keeps asking for registration information over and over again.

Description

Program keeps asking for registration information over and over again.

Answer: (4)
Re: Reg Issue 2/27/2013 3:48 PM
This is on Windows Vista
Re: Reg Issue 2/27/2013 5:42 PM
If the installation becomes unregistered, this normally means the license is in use on too many machines. I looked up your account and your license is valid for 1 SiteKiosk installation. Re-register your installation and note the time and also the time when you first notice it becomes unregistered. Please contact sales-us(at)provisio.com for more information.
Re: Reg Issue 3/5/2013 4:05 PM
I bought this license in June 2011. It has worked fine for nearly 2 years. Now it keeps de-registering itself. Please help.
Re: Reg Issue 3/5/2013 4:26 PM
If the license registered without a problem and then the machine became unregistered that indicate the license is running on too many machines at a time. This license is only valid for use on 1 machine. Please make sure that your license is only running on 1 machine. The only option is to re-register your kiosk and make sure that the license is only running on 1 machine.
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