Ticket ID: 18978 Creation Date: 3/1/2013 11:05 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.6.1251 Language: English
Views: 35248 Last Modification Date: 3/29/2013 4:28 PM Platform: Windows
Level: Closed IE: 9.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: On every start

Support Request: Display Error IE9

Reproduction

The display error I have is that when starting IE9, under Windows 7 64bit, the Google logo and search field are all mixed up.

Description

Answer: (9)
Re: Display Error IE9 3/1/2013 1:24 PM
Hello,

I am sorry but this is not reproducible here.
You may test it first directly in the Internet Explorer on that system and if it also occurs you should check the Internet Explorer settings to resolve it (maybe by setting them back to default?).

If it works correctly in the IE check it in SiteKiosk and if there is a difference between “Run once” and “Auto Start” mode.
If it only happens in “Auto Start” mode you need to check the IE settings while logged in as SiteKiosk user:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Regards,
Michael Olbrich
Re: Display Error IE9 3/1/2013 1:50 PM
OK, if it helps when I press f5 to refresh the screen it then displays correctly.
Re: Display Error IE9 3/1/2013 2:09 PM
Sorry I forgot to mention as well that IE displays correctly in the admin account. It's only within SiteKiosk that IE9 displays incorrectly.
Re: Display Error IE9 3/1/2013 2:33 PM
Hello,

Did you also check it in the Internet Explorer while logged in as SiteKiosk user?
Is there a difference between run once and auto start mode?

Regards,
Michael Olbrich
Re: Display Error IE9 3/1/2013 3:02 PM
Hello,

As it works after a refresh it generally seems to apply to your internet connection / a timing issue on your system.

You may also check the settings for temporary Internet files in Internet Explorer.
E.g. If the behavior changes when setting them from “Automatically” to “Every time I visit the web page”.

Note that this is a user dependent setting. You also have to change it in the SiteKiosk user account: http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Otherwise you may check using the “Recall Startpage” script provided here:
http://www.provisio.com/en-US/Downloads/Default.aspx?GroupId=6#ID136

Regards,
Michael Olbrich
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