Ticket ID: 18989 Creation Date: 3/4/2013 5:59 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.6.1251 Language: English
Views: 37535 Last Modification Date: 4/2/2013 3:14 PM Platform: Windows
Level: Closed IE: 9.0
Bug Status: Not Fixed User account: Administrator Bug Frequency: On every start

Support Request: Visible onscreen touch keyboard first time opening pdf

Reproduction

Visible onscreen touch keyboard first time opening pdf

Description

We use Sitekiosk touch onscreen keyboard visible only when a text field is focused.

When Sitekiosk is started, the first time that open a PDF file from http link, the touch onscreen keyboard become visible. Only the first time. The next openings works fine and only become visible when user presses in PDF search fields.

We pleased to avoid this first PDF opening issue without disable the touch onscreen keyboard.

Answer: (3)
Re: Visible onscreen touch keyboard first time opening pdf 3/5/2013 9:40 AM
Hello,

There on no known bug with the feature that the keyboard maximizes when detecting an input field.
Regarding you description it seems there is a input field in the PDF you open that is taking the focus when you open the PDF (the first time).

Can you provide a step by step description / the link to this PDF for testing it?

What happens when opening this PDF link?
http://www.provisio.com/Download/brochures/sitekiosk-en.pdf

Alternatively you can deactivate the option “Show on-screen keyboard automatically when text input is required” at “On-Screen Keyboard-->Advanced“ so that users only manually maximize and minimize the keyboard.

Regards,
Michael Olbrich
Re: Visible onscreen touch keyboard first time opening pdf 3/5/2013 10:10 AM
Hello.

It happens on any PDF. First time opening the pdf always generate onscreen keyboard visible. Installed Adobe version is XI.
Re: Visible onscreen touch keyboard first time opening pdf 3/5/2013 2:47 PM
Hello,

It is reproducible and happenes the first time you open a PDF after the SiteKiosk Browser was started. Then not again until next browser restart.

As the detection of the text input field applies to the hard coded part of SiteKiosk I have forwarded it to our developer team to check it.

Workaround:
If you want you can use this Object Model script in an external script which will minimize the onscreen keyboard 1 second after a PDF will be opened in the SiteKiosk Browser. 

var gi_wait_until_minkeyboard = 1000; //Milliseconds
SiteKiosk.Logfile.OnMessage = OnMessage;

function OnMessage(seq, time, utcoff, awtype, awlevel, facility, text)
{
 	if(text.lastIndexOf(".pdf") != -1){
    SiteKiosk.Scheduler.AddDelayedEvent(gi_wait_until_minkeyboard, MinKeyboard);
    }
}
function MinKeyboard(eventID){
	SiteKiosk.Keyboard.Small=true;
}

Copy & Paste the lines above into an editor (e.g. NotePad) and save it as JS file (e.g. MinKeybPdf.js) into the folder “…SiteKiosk\Html\..”
Then add the script to the SiteKiosk configuration (-->Start Page & Browser-->Advanced).

Regards,
Michael Olbrich
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