Ticket ID: 21284 Creation Date: 1/13/2015 5:25 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.90.2637 Language: English
Views: 22627 Last Modification Date: 2/20/2015 7:33 PM Platform:
Level: Closed

Support Request: Screen Saver and Company Log issue

Description

Hi,

We have 2 issues with this version. See if you have solution for it.

1. We choose Windows 7 3D text Screen Saver and changed the text and setting within the "ScreenSaver" page of the SiteKiosk. Preview is ok. But when the screen Saver kick in after timeout. the Text and setting still the windows default. All My settings are ignored.

2. I am using the default SiteKiosk UI and I have replaced the right top Conner Logo with our company logo. it's working in the home page and following links as long as there is no new window open. if a link open a new window. the Logo on the new window still show "SiteKiosk TM" logo instead of our one.

Thanks in advance.

Answer: (8)
Re: Screen Saver and Company Log issue 1/13/2015 4:15 PM
To resolve the issues you are having with the screensaver not being activated in autostart mode, you will need to make the necessary changes in the SiteKiosk Limited user account. To make any necessary changes to the Limited User Account, you must first remove the restrictions on the account using the System Security Manager. Remember that all changes made through the System Security Manager only affect the settings to the Limited User Account. To remove the restrictions, follow the instructions below:

1. Log on to the terminal as the administrator
2. Select Start > All Programs > SiteKiosk > System Security Manager
3. In the System Security Quick Start screen, select ‘Unprotected’ and click the ‘OK’ button
4. The next screen will ask you to “Do you want to apply the changes now?”, click the “yes” button
5. It will go through the setting changes (which may take a few minutes), then will state that it is “Finished – Please click OK”, and click the “OK” button
6. On the ‘Settings Changed Successfully’ window, it select the “Exit Wizard” option and click “OK”
7. Select Start > Log Off Administrator
8. Log on to the terminal as SiteKiosk Restricted User. Default login information are Username: SiteKiosk, Password: provisio (the password is case-sensitive)
9. Change the screensaver settings and test in the Windows environment to make sure that it is working. Note: Since you turned off the security settings to this account, you now have full access to the machine and are now able to perform previously blocked tasks, such as right click, access the control panel, access folders and drives, etc
10. Once you have made any necessary changes, log out of the limited user account and log back into the administer account.
11. Repeat Steps 1-5, except change the selection of “Unprotected” to “Protected” in Step 3.
12. Run the SiteKiosk software and test the changes that you made to the Restricted User Account.
Re: Screen Saver and Company Log issue 1/13/2015 4:21 PM
We have not been able to replicate the issue you have described regarding the "SiteKiosk TM" logo. You may try saving and changing the path to your logo to:

C/programfiles/sitekiosk/html
Re: Screen Saver and Company Logo issue 1/14/2015 5:23 AM
Hi,

Thank you for the instruction for first issue. it has be solved.

For second issue. I have moved the logo file to that folder and changed the path in the setting. but the issue remain. Any pop-up window will have default "Sitekkiosk" Logo on it.
Re: Screen Saver and Company Log issue 1/14/2015 8:51 PM
What is the browser skin you have chosen in the SiteKiosk configuration file? If you are unsure you can email the configuration file to ward(at)provisio.com
Re: Screen Saver and Company Log issue 1/15/2015 4:58 AM
Hi,

As I said in my original request. I am using "Default Skin" UI. Thanks
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