Ticket ID: 21578 Creation Date: 4/24/2015 12:47 PM Product: SiteKiosk Classic Android Attachment: -
TicketType: Support Request Version: 2.4 Language: English
Views: 37879 Last Modification Date: 5/22/2015 2:41 PM Platform: Android
Level: Closed IE: 111.1111
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: Unknown

Support Request: Site Kiosk Corrupt

Reproduction

na

Description

Hi

We have had 2 instances recently of people being able to bypass site kiosk and uninstall this from an android tablet. We are unsure how but this is causing us to attend customer site and resinstall site kiosk each time.

Any advice on how to prevent this or any logs we can view to find out how this is happening?

Regards

Answer: (2)
Re: Site Kiosk Corrupt 4/24/2015 12:47 PM
jj
Re: Site Kiosk Corrupt 4/24/2015 1:55 PM
Hello,

There is no known issue and also no feedback from other customers about a problem like this.

Please make sure that you locked SiteKiosk with a secure password and that you install the most current SiteKiosk Android version 2.4.118 you e.g. can download from here:
http://www.provisio.com/en-GB/Downloads/VersionHistory.aspx?Product=SiteKioskAndroid

>>> Any advice on how to prevent this or any logs we can view to find out how this is happening?<<<
You can check if the SiteKiosk log files still exist. They will be stored in the subfolder "Logs" at the "SiteKiosk" app folder. In the log you also can see if SiteKiosk was e.g. closed in a common way (e.g. because someone did guess the password)
But depending on how SiteKiosk was uninstalled the log files may have been deleted.

Regards,
Michael Olbrich
My Account
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