Ticket ID: 21749 Creation Date: 6/24/2015 6:09 AM Product: SiteRemote Attachment: -
TicketType: Support Request Version: 8.1.640 Language: English
Views: 28278 Last Modification Date: 7/23/2015 6:33 PM Platform:
Level: Closed

Support Request: remote support fail

Description

[deleted by Administrator]­ remote license
not sure what version I have
unable to log into clients
internet explorer keeps crashing, will not log in direct, indirect very slow

Answer: (1)
Re: remote support fail 6/25/2015 5:59 PM
Direct VNC connection through SiteRemote is currently not possible. I do not currently have an ETA for that fix. The indirect connection that routes traffic through the server is still possible but you may see a slight decrease in speed.

Correction:
Direct VNC connection works via IPv4 when the computers are in the same network. It also works through different networks if the computers are connected via IPv6 (which should rarely be the case). A direct connection through different networks when the clients are connected via IPv4 is currently possible.
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