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Ticket ID: 21791
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Creation Date: 7/7/2015 10:24 PM
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Product: SiteRemote
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Attachment: -
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TicketType: Support Request
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Version: 5.1.0
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Language: English
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Views: 24777
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Last Modification Date: 8/5/2015 11:13 AM
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Platform:
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Level: Closed
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Support Request: After SR upgrade, some customer's receiving thousands of report emails
We recently updated our SiteRemote server from version 4-something to 5.1.0.2188. Immediately after the upgrade, we started getting complaints that our sales reports, which were scheduled jobs, were all of a sudden spamming customers and executives with 1000's of emails. Just last Sunday, on of our VP's received 65k emails.
We have since gone through all of the teams on our server and killed all scheduled reports jobs. But now we're afraid to recreate them. Do you have any idea why the SR server has started going crazy with these reports?
It almost appears as though every computer in the field decided to resend every report email it was ever assigned to do from the very first date to the present date...
Thanks,
Timothy Katje
Product Manager, Online Services
DNP Imagingcomm America Corp.
