Ticket ID: 21866 Creation Date: 8/5/2015 10:57 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9 Language: English
Views: 25740 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Google Homepage Issue

Description

Hello

Since today we have a big problem with our sitekiosk PC

on the google homepage when i click on the doodle or when i do a search i have a 503 unavailable message from sitekiosk. Maybe this is due to a google captcha.? This is perfectly working on the same PC through ie

Thank you for your quick help

Best Regards,

Answer: (13)
Re: Google Homepage Issue 8/5/2015 11:21 AM
Hello,

There is no known issue and this issue is even not reproducible.

Is there a difference in “Run once” mode of SiteKiosk (in the user account where it worked in Internet Explorer)?

Generally 503 is a server error:
https://en.wikipedia.org/wiki/List_of_HTTP_status_codes#5xx_Server_Error
503 Service Unavailable
The server is currently unavailable (because it is overloaded or down for maintenance). Generally, this is a temporary state.


Regards,
Michael Olbrich
Re: Google Homepage Issue 8/5/2015 11:36 AM
i think Sitekiosk is wrong with the google captcha
Yes this is the same with the runonce
Re: Google Homepage Issue 8/5/2015 11:40 AM
Hello,

>>> i think Sitekiosk is wrong with the google captcha<<<
In that case it would always happen and also on my test machine or even with any other customer.

Furthermore please note that the error message is about a server error but not a client error.

Which IE version is installed?
Does it also happen when creating a new / clean SiteKiosk configuration (only set the password and the start page) and starting SiteKiosk in Run once mode?

Regards,
Michael Olbrich
Re: Google Homepage Issue 8/5/2015 11:49 AM
Have you a google captcha on each search to test on the same situation ?

this is not a google problem, it is Sitekiosk (v8.9) that is wrong when a google search captcha is ask
Re: Google Homepage Issue 8/5/2015 12:07 PM
maybe the google captcha web page return a 503 error code ?
Pages (3): [1] 2 3 Next »
Post comment
My Account
Login
Language (Tickets):