Ticket ID: 21888 Creation Date: 8/13/2015 5:13 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.8.1686 Language: English
Views: 30039 Last Modification Date: 9/11/2015 11:07 AM Platform:
Level: Closed

Support Request: Active X filtering Flash player

Description

Some websites seem to be getting an flash error that is resolve by activation ActiveX Filtering. I applied the option in IE accessing the account using the following instructions
https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

but the settings don't seem to port to the kiosk browser
see attachment for error example

thanks

Answer: (4)
Re: Active X filtering Flash player 8/13/2015 5:27 PM
Hi,

this error shows that Flash is already working. Please check if there is a different behaviour between autostart mode and start once mode on that terminal.

Regards Martin
Re: Active X filtering Flash player 8/13/2015 5:30 PM
on the same session? or from admin account?

thanks
Re: Active X filtering Flash player 8/13/2015 5:40 PM
Behavior is the same in both modes
Re: Active X filtering Flash player 8/14/2015 10:50 AM
Hello,

The SiteKiosk Browser does use the IE Webbrowser Control of the installed IE version.

On my test system (with IE11 and Adobe Flash 18.0.0.232) I can open the page http://www.wverbier.com/ in SiteKiosk 8.91.3042 without any issue (also without changing ActiveX Filtering setting).

You first may check if all Windows updates are installed (including IE11) and which Adobe Flash version is installed http://www.adobe.com/software/flash/about/

Regards,
Michael Olbrich
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