Ticket ID: 21904 Creation Date: 8/19/2015 8:50 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.1.1 Language: English
Views: 24663 Last Modification Date: 9/16/2015 10:00 AM Platform:
Level: Closed

Support Request: urgent problem with autostart: many registry errors

Description

Hi, I have installed Sitekiosk on Windows 7. When I try to start my project with autostart (on windows boot - restricted user), I got a lot of registry errors. The error message contains something like "Access to the registry key denied" HKEY_LOCAL_MACHINE\SOFTWARE\....\Settings denied. (see attachment). Thanks for your advice to solve this; Regarding version: it is the latest one (I downloaded your trial yesterday and will buy a license as soon as this works)

Answer: (2)
Re: urgent problem with autostart: many registry errors 8/19/2015 9:21 AM
Hello,

As you use an older SiteKiosk version and in regards to your description you need to install a patch for using the Auto Start mode.
Further information here:
http://devblog.provisio.com/post/2013/04/10/Solutions-to-Fix-the-Compatibility-Issue-with-SiteKiosk-and-IE10-on-Windows-7.aspx

Regards,
Michael Olbrich
Re: urgent problem with autostart: many registry errors 8/19/2015 9:29 AM
Hello,

if the above (or even updating to the most current SiteKiosk version) doesn't help:

I have checked the attached screenshot and it applies to the elo touch screen.
Here a troubleshooting guide about SiteKiosk and using external applications:
http://devblog.provisio.com/post/2015/05/15/Troubleshooting-Guidelines-for-Using-External-Applications-with-SiteKiosk.aspx

Regards,
Michael Olbrich
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