Support Request: VoIP

Description

Hi, wondering if anyone has any experience with using Lync to make Voip calls through sitekisok windows? if this is possible at all? ive tried to configure but the call window is always stuck on connecting but nothing is happening. if I expose Lync as an application then it can be used directly, however I just want to be able to press the call button and it uses lync to place a direct call to a service centre, without exposing al of the lync features such as messaging etc. any help is much appreciated

Answer: (1)

Re: VoIP 8/19/2015 12:13 PM
Hello,

We didn’t test Lync with SiteKiosk but in regards to the feedback of another customer it worked after allowing the corresponding protocol by editing the SiteKiosk configuration file.

This is for web page links using the lync15 protocol (lync15://URL).
Open the configuration you are using (…\SiteKiosk\Config\YourConfig.skcfg) with an editor like Notepad and search this line:

<schemes defaultallowed="false">

Then add this line below

<scheme name="lync15" desc="MSLync" allowed="true" />




In case the link uses the tel protocol search for this line

<scheme name="tel" desc="telephone" allowed="false" />

And change it like this to allow the tel protocol:

<scheme name="tel" desc="telephone" allowed="true" />


NOTES:
- On Windows versions with UAC activated (Vista/7/8) start the editor you use to change the SKCFG settings as Administrator (Run as Administrator) to be sure that you can save the changes (because of UAC).

- On Windows make sure that the default application you want to open is configured for these protocols (Control Panel-->Default Programs->Associate a file type or protocol with a program)

- First test in "Run once" mode

Regards,
Michael Olbrich
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