Ticket ID: 21930 Creation Date: 9/1/2015 1:35 PM Product: SiteRemote Attachment: -
TicketType: Support Request Version: - Language: English
Views: 25093 Last Modification Date: 10/1/2015 7:59 AM Platform:
Level: Closed

Support Request: Kiosks Showing Offline

Description

Hi, I just would like to confirm if there are issues with Siteremote right now. We have a lot of kiosks showing that they are offline since this morning but upon checking them on site, they are all working fine and are all online.

Answer: (2)
Re: Kiosks Showing Offline 9/1/2015 5:06 PM
There is currently no known issue at www.siteremote.net. Please check SiteRemote again to ensure you are still seeing this status on all machines. Is it possible that there was a reboot or other procedure scheduled at the time you checked? Did you receive any email alerts? What is the machine's status on its Overview page?
Re: Kiosks Showing Offline 9/3/2015 7:43 AM
Hi,

The irregularities seems to be gone now. Will just continue to monitor.

Thanks,
Hector
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