Ticket ID: 21952 Creation Date: 9/9/2015 5:27 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 25269 Last Modification Date: 9/9/2015 5:32 PM Platform:
Level: Closed

Support Request: License problem

Description

License currently owned by Covr

[This is a public forum, the license information has been removed!]

We upgraded to the latest version 8.91 Build 3042 and now our license wont activated getting the message

De registratie van SiteKiosk was NIET succesvol
De tidjruimte voor updates van uw SiteKiosk licentie is afgelopen. De nieuwste versie van SiteKiosk kan daarom niet meer worden vrijgeschakeld. Gebruikt u alstublieft een oudere versie van SiteKiosk of gaat u naar onze webshop om een update te kopen.

What is wrong as I thought that upgrade where always included until the major number changed an in this case I would think that this would happen when version 9.0 will be released. I'm I wrong with this thought?

Kind Regards,

Gunter Daems

Answer: (1)
Re: License problem 9/9/2015 5:39 PM
Hello,

your license covers free updates for one year from the date you bought the license. See the box on the right side of the shop page here: https://www.provisio.com/en-GB/Shop/Shop.aspx?GroupIdx=9 or paragraph 2.1 from the SiteKiosk help here: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?support.htm.

For further questions regarding your license please contact our sales department: https://www.provisio.com/web/uk/company/contact.
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