Ticket ID: 21963 Creation Date: 9/11/2015 11:57 AM Product: SiteKiosk Classic Android Attachment: -
TicketType: Support Request Version: 2.4 Language: English
Views: 26476 Last Modification Date: 10/9/2015 6:01 PM Platform:
Level: Closed

Support Request: Certificate error

Description

Hello,

Recently, I installed for a client a PC (HP Slate 21 Pro) with a SiteKiosk Android installed.

When using the default Internet navigator, a popup comes sometimes saying:
"The certificate of the page has an error!
The certificate is not reliable.

Issued to:1.2.840.113549.1.9.1=#1616737570706f727440776176652d73746f726d2e636f6d,CN=muHotSpot,O=Wavestorm SARL,ST=NA,C=FR."

The computer is used for a self-service.

Can you help me to find a solution for this case?


Cordially,
David AMADOU
NEXTEL

Answer: (4)
Re: Certificate error 9/11/2015 12:12 PM
Hello,

Generally this message is from Android (SiteKiosk Android Browser is using the so-called Webview Framework http://developer.android.com/guide/webapps/webview.html)
But to hide that message you can add the URL to a white list (-->Application-->Browser-->White list for certificates).

Regards,
Michael Olbrich
Re: Certificate error 9/11/2015 4:48 PM
Thanks for your answer.

If I need to put some URLs into that white list, do you know if there is a pattern so I can put all websites to it? Users saw the certificate popup a lot of times and with different websites so I can't be behind them and adding URLs to the white list all the time.

Regards,
David AMADOU
NEXTEL
Re: Certificate error 9/11/2015 4:54 PM
Hello Jaime,

You even can use wildcard symbols for protocol and URL (e.g. *://*).

But the better approach would be fixing this on Android by using the pre installed browser and checking the certificate settings on Android.

Regards,
Michael Olbrich
Re: Certificate error 9/11/2015 5:39 PM
Ok,

I'll try what you advised me to do during the next week.

Regards,
David AMADOU
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