Ticket ID: 21973 Creation Date: 9/15/2015 10:39 AM Product: SiteKiosk Classic Android Attachment: -
TicketType: Support Request Version: 4.x Language: English
Views: 25557 Last Modification Date: 10/13/2015 12:29 PM Platform:
Level: Closed

Support Request: Siteremote reports not working correctly

Description

Hello,

I am encountering an issue with Sitekiosk/Siteremote when creating reports. I believe I know why, but not how to fix it.

We have our Sitekiosk machines set to refresh every 15 minutes via the screensaver tool built into Sitekiosk, however on some machines there is not an active screen saver. Is this 15 minute refresh causing the machines to think that a new session is being started?

Is there a way to fix this so that data on the Siteremote report only shows sessions started by users?

Many thanks,

Scott.

Answer: (1)
Re: Siteremote reports not working correctly 9/15/2015 11:50 AM
Hello,

The sessions will be counted with specific log entries. Please see here:
http://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5344

As SiteKiosk Android doesn’t contain any payment option it is just about SiteKiosk start / end and screen saver deactivation / screen saver activation.

Can you provide the log of a machine you encounter this problem?
E-Mail: support-europe(at)provisio.com
Alternatively please provide the team name / machine name and date for an example log in your team.

Regards,
Michael Olbrich
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