Ticket ID: 21975 Creation Date: 9/15/2015 2:00 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.2 Language: English
Views: 26148 Last Modification Date: 10/13/2015 5:31 PM Platform:
Level: Closed

Support Request: Registration Failed

Description

Our Windows crashed and cannot do anything. We reformatted, reinstalled Windows and reinstalled SiteKiosk but the registration of SiteKiosk failed. Please kindly help us to register.

Answer: (3)
Re: Registration Failed 9/15/2015 2:07 PM
I removed my attached file as it contained license information but, unfortunately, your system still upload the file to support case. Please kindly removed it urgently.
Re: Registration Failed 9/15/2015 5:07 PM
The registration failed with the older version of SiteKiosk (8.2). Your license is valid for use with SiteKiosk 8.8.1686. Please update to that version and then register with your license. A link to version history for SiteKiosk 8.8 is below. You can also update your license for $69 per license in order to use the current version of SiteKiosk and renew your support.

http://www.provisio.com/en-US/Downloads/VersionHistory.aspx

[Attachment removed by administrator]
Re: Registration Failed 9/15/2015 5:07 PM
The registration failed with the older version of SiteKiosk (8.2). Your license is valid for use with SiteKiosk 8.8.1686. Please update to that version and then register with your license. A link to version history for SiteKiosk 8.8 is below. You can also update your license for $69 per license in order to use the current version of SiteKiosk and renew your support.

http://www.provisio.com/en-US/Downloads/VersionHistory.aspx

[Attachment removed by administrator]
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