Ticket ID: 22005 Creation Date: 9/25/2015 12:55 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 25696 Last Modification Date: 10/23/2015 6:18 PM Platform:
Level: Closed

Support Request: Licensing

Description

Hi guys,

Having received an expiration email from you, I renewed my annual subscription and I don't understand why have I lost a whole week worth of subscription on the previous license, which is valid until 2/10/2015? I expect the new license to kick in on 2/10/2015 and end on 02/10/2016.

(Note: Submissions will be entered in the public support forum. Do not post any personal data such as passwords or software license information.)

Thanks you
Alex

Answer: (1)
Re: Licensing 9/25/2015 5:27 PM
The license / annual plan will be activated at the date you activate the license in your SiteRemote Account (which he did yesterday)... Hence , then end date for the newly purchased license will expire on 9/24/2016
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