Ticket ID: 22006 Creation Date: 9/25/2015 11:18 AM Product: SiteRemote Attachment: -
TicketType: Support Request Version: 5.1.2188 Language: English
Views: 25945 Last Modification Date: 10/23/2015 3:18 PM Platform:
Level: Closed

Support Request: Google map not showing inside siteremote

Description

suddenly the Google maps stoped showing in the administration section (Monitor/Administration)
i can see the streetview icon, the + and -, map/satelite.

Streetview is working, but otherwise the map is just grey.

tried it in different browsers (IE and Firefox)
any idea on how to solve this?

Answer: (5)
Re: Google map not showing inside siteremote 9/25/2015 3:12 PM
Hello,

Thank you for reporting this problem. I was able to reproduce it on my test system
It seems that Google doesn’t support API v2 anymore and I forwarded it to our developer team to fix it
(this will take a while).

Meanwhile you may change the API to VirtualEarth (on the Settings page of the SiteRemote Administration). VirtualEarth still works without any issue.

Regards,
Michael Olbrich
Re: Google map not showing inside siteremote 11/3/2015 8:53 AM
Is there any progress in the google maps fix? im not able to get anything else to work.
Re: Google map not showing inside siteremote 11/3/2015 10:40 AM
Hello,

The update was published today and you can receive it be using the update button at the “Terminal Map Settings” area on the SiteRemote Administration page.

Note:
After making the update the SiteRemote Server service restarts and you may need to clear the browser cache (or use CTRL+F5 for a page refreash) to make the maps display again.

Regards,
Michael Olbrich
Re: Google map not showing inside siteremote 11/4/2015 11:22 AM
thanks, that did the trick!
Re: Google map not showing inside siteremote 11/4/2015 11:49 AM
Thank you for your feedback.
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