Ticket ID: 22030 Creation Date: 10/5/2015 11:35 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.1 Language: English
Views: 27769 Last Modification Date: 11/7/2015 2:08 AM Platform:
Level: Closed

Support Request: SiteKiosk.Launcher.exe - Application Error

Description

The body of the error message is:

The exception unknown software exception (0xe0434352) occurred in the application at location 0x75b8812f.

This problem doesn't happen immediately but after a couple of hours after the SiteKiosk software starts up.

Answer: (7)
Re: SiteKiosk.Launcher.exe - Application Error 10/6/2015 7:03 PM
What do you have to do to get the system back up and running? Reboot? Do you see anything in the Windows Event Log after this issue occurs? What is the OS and IE version?
Re: SiteKiosk.Launcher.exe - Application Error 10/6/2015 7:47 PM
The system must be rebooted before SiteKiosk will work properly again. I checked the Windows Events logs and the only system event was a Event 10005, Distributed DCOM error. I can email or upload the error if necessary. There is very little installed on this system other than the regular Windows 7 Professional OS. The browser being used is Internet Explorer 11.0.9600.18015.

I checked the Application Event logs and there are a bunch of .NET runtime errors pointing to SiteKiosk.Launcher.exe and I've already uploaded a screenshot of that error.
Re: SiteKiosk.Launcher.exe - Application Error 10/6/2015 7:48 PM
I have already downloaded a .NET fixit utility directly from Microsoft and then updated .NET with latest patches but the problem remains.
Re: SiteKiosk.Launcher.exe - Application Error 10/7/2015 6:13 PM
Hello Tech Support,

In anticipation of your next question, I looked up what version of .NET the PC is running and it's running version 4.5.51209. Is SiteKiosk compatible with that version? The error message seems to point to a .NET problem.

Regards,

Mike Berrey
County of Nevada IS
mike.berrey@co.nevada.ca.us
530-265-1243
Re: SiteKiosk.Launcher.exe - Application Error 10/7/2015 8:37 PM
We do not currently have any other reports of an issue like this. Do you get this message in both Start Once mode and Autostart mode? Are you logged in as a local administrator? Are you connected to a domain? What is your OS and IE version? Also please note that we have released a new version of SiteKiosk today. You might get different results with that. SiteKiosk 9 can be downloaded here: http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1
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