Support Request: Accessing This URL is Prohibited

Description

I created a new HTML page with additional image links to new sites that just so happen to be mp4 videos but I'm getting the URL is Prohibited. I added the sites to the surf area and rebooted but there is something I'm missing. I checked the logs and the access to the site was cancelled. I closed the Kiosk software and launched the HTML manually and the videos open and play just fine. Any help would be appreciated!

Answer: (1)

Re: Accessing This URL is Prohibited 10/8/2015 4:12 PM
Check the URL that is being blocked and written into the log file. Compare it closely with the URLs that you have allowed. You need to make sure the protocol and subdomain for the URL are allowed. You can send you log file and SiteKiosk configuration file to ward(at)provisio.com if you are still having issues.
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