Ticket ID: 22062 Creation Date: 10/21/2015 10:58 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 7.8.332 Language: English
Views: 26032 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Add SiteKiosk computer to SiteCafe Manager

Description

Hello,

After having troubles with an old Windows XP PC, I decided to format it and to update it to Windows 7. I installed SiteKiosk v.7.8 on this computer and I wanted to add it on SiteCafe 2.6 which is installed on a master PC.

But I don't know how to add my SiteKiosk computer to the management interface and I can't see any options which help me to do that.

Regards,
David Amadou

Answer: (8)
Re: Add SiteKiosk computer to SiteCafe Manager 10/21/2015 11:25 AM
Hello,

Generally you just need to enable the device “SiteCafe for Cybercafes” in the SiteKiosk configuration.
Also make sure that the SiteCafe computer is available via TCP port 45540 (You may check the firewall settings)..
Further information here:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?sitecafe_for_cybercafes.htm

Regards,
Michael Olbrich
Re: Add SiteKiosk computer to SiteCafe Manager 10/21/2015 12:04 PM
Thanks for your advice, i'll try it this week.

And generally, the computer have to appear on the management interface by himself? I have nothing else to do on SiteCafe Manager?

Regards,
David Amadou
Re: Add SiteKiosk computer to SiteCafe Manager 10/21/2015 12:28 PM
Hello,

If the client computer is able to reach the SiteCafe computer it will automatically display in the SiteCafe Manager then.

Regards,
Michael Olbrich
Re: Add SiteKiosk computer to SiteCafe Manager 10/23/2015 12:03 PM
I don't have the "Payment device" option in the "Plus-/ Payment Bundle" section.
That's weird because I used a 3 computers licence and the 2 others have this option.

Can you tell me where the problem is?


Regards,
David Amadou
Re: Add SiteKiosk computer to SiteCafe Manager 10/23/2015 12:43 PM
Edit: I can see that others options are missing. I tried to reinstall SiteKiosk but I have the same result.

When I choose custom installation, I can see that it's just the basic version and not the bundle one. And when I check my licence on the sitekiosk configuration, everything seems okay.

I really can't see where the problem is.
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