Ticket ID: 23496 Creation Date: 5/30/2017 3:06 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.5.4033 Language: English
Views: 27012 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Sitekiosk - Access denied (In Chrome-based browser)

Description

Hello,

When trying to open a report in our webapp I get a pop-up saying "Sitekiosk - Access denied." with a big forbidden-icon.
The Sitekiosk Logfile Debug Output tells me: [SiteKiosk] According to the scheme rules () the navigation to was canceled.

When I open the same thing on IE-based browsers it opens following url:
[SiteKiosk] Navigation: http://myserver/Primetime/webapp/reportGeneration.jsp?locale=nl&filerequest=true&id=1368.pdf&reportTitle=Vakantiekaart

Because the IE-based browser gives a huge amount of other Javascript problems, I'm trying to get this working on the Chrome-based browser. This is the only problem on the Chrome-based browser, and this doesn't occur when using the IE-based browser. It just opens in a new browser window. (See attachment)

I've spent hours on trying to find a solution... Any help is much appreciated.


Kind regards,

Stefan

Answer: (12)
Re: Sitekiosk - Access denied (In Chrome-based browser) 5/30/2017 3:16 PM
This is the output from the web-app:

30/05/2017 15:08:57 - BRAD PITT(318) - Mijn gegevens
Screen: /Rapporten
Client exception com.google.gwt.core.client.JavaScriptException: (TypeError) : Cannot set property 'location' of null
Unknown.EE(StackTraceCreator.java:174)
Unknown.fh(StackTraceCreator.java:508)
Unknown.mC(Throwable.java:46)
Unknown.O3f(Exceptions.java:29)
Unknown.IPl(Window.java:45)
Unknown.JPl(Window.java:40)
Unknown.rox(ReportGenerationEntryPoint.java:110)
Unknown.Fix(ReportController.java:130)
Unknown.Znx(ReportTypeController.java:199)
Unknown._nx(ReportTypeController.java:195)
Unknown.Xhh(BaseAsyncCallback.java:100)
Unknown.aih(BaseAsyncCallback.java:98)
Unknown.irg(RequestCallbackAdapter.java:230)
Unknown.Ebb(Request.java:258)
Unknown.acb(RequestBuilder.java:412)
Unknown.anonymous(XMLHttpRequest.java:351)
Unknown.LD(Impl.java:189)
Unknown.OD(Impl.java:242)
Unknown.anonymous(Impl.java:70)

-------------------------------------------------------------------------------------


These are the settings I set in my config:

Running Sitekiosk without Security Manager
Start Page & Browser > Customize > Allow downloads
Surfing Area: Removed all restricted paths
Surfing Area: Access to other web addresses: Granted
Access/Security: unchecked "Block system critical windows & dialog boxes"
Re: Sitekiosk - Access denied (In Chrome-based browser) 5/31/2017 4:10 PM
Hello,

Generally this log message will be displayed when you call a protocol in the browser that is blocked 

[SiteKiosk] According to the scheme rules () the navigation to was canceled.

Usually with the protocol name within the brackets.
e.g. with tel://1234 >>> 

[SiteKiosk] According to the scheme rules (tel) the navigation to tel://1234/ was canceled.


As there is no protocol entry in the log with the page you are using it might be a timing issue or the web page code uses a special code that leads to an empty protocol (that is not allowed in SiteKiosk).

You may send your SiteKiosk configuration (…\SiteKiosk\COnfig\YOurConfig.skcfg) and a current log file to
support-europe(at)provisio.com

If possible you may also provide access to that web page that we can check.

Regards,
Michael Olbrich
Re: Sitekiosk - Access denied (In Chrome-based browser) 6/1/2017 9:46 AM
Hi Michael,

I sent you the requested information. Unfortunately this is an internal application, and for security reasons I can not make this available on the web.

Kind regards,

Stefan
Re: Sitekiosk - Access denied (In Chrome-based browser) 11/14/2017 12:53 PM
Hi,
Did you find solution?
I have same problem with Chrome browser but with blob.
Can you suggest SiteKiosk configuration to work with blobs?
Re: Sitekiosk - Access denied (In Chrome-based browser) 11/14/2017 1:02 PM
Hello,

In case you get something like this in the log 

[SiteKiosk] According to the scheme rules (blob) the navigation to blob://1234/ was canceled.

you can allow the corresponding protocol by editing the SiteKiosk configuration file.

Open the configuration you are using (…\SiteKiosk\Config\YourConfig.skcfg) with an editor like Notepad and search this line: 

<schemes defaultallowed="false">

And add a line like this below: 

<scheme name="blob" desc="blob protocol" allowed="true" />

NOTES:
- On Windows versions with UAC activated (7/8/10) start the editor you use to change the SKCFG settings as Administrator (Run as Administrator) to be sure that you can save the changes (because of UAC).
- On Windows make sure that the default application you want to open is configured for these protocols (Control Panel-->Default Programs->Associate a file type or protocol with a program)

Regards,
Michael Olbrich
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