Ticket ID: 23561
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Creation Date: 6/23/2017 6:00 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.5.4117
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Language: English
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Views: 31460
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Last Modification Date: 7/24/2017 3:32 PM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: On every start
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Support Request: white screen
Reproduction
happens following windows updates to version 1703
Hi, our station will not load site kiosk correctly - when I try to run config the pc reboots to auto-start mode I see the Safe/lock site kiosk symbol then the screen goes white & sits there indefinitely. I have checked windows updates & tried to roll back recent updates but still it hangs on this white screen, I've just downloaded the latest 9.5.4117 version & ran the install again but it still hangs & never loads. I can quit out back to the unrestricted windows account but the restricted account will not load. any ideas what else I can try?