Ticket ID: 23708
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Creation Date: 8/28/2017 6:39 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4216
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Language: English
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Views: 32990
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Last Modification Date: 9/26/2017 10:24 PM
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Platform:
Windows
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Level: Closed
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IE: 40.15063 |
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Bug Status: Not Fixed
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User account: Unknown
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Bug Frequency: On every start
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Support Request: MS Surface Display Too Small
Reproduction
Not certain what's meant by furnishing "Reproduction" here.
I've already phoned in this same Support Request on Friday, August 25th, and now following up with this formal Support Request.
Our new Microsoft Surface (Windows 10) devices will not properly display the SiteKiosk application itself. The app's window is much too small and won't maximize or resize. This is true of the of both the Start SiteKiosk and Configure SiteKiosk modules. Also, the resulting kiosk mode the app places the device in is also much too small where the resulting Web URL is concerned.
Already tried all Windows resolutions to no avail. Also changing Windows' Scale and Layout (zoom) has very, very limited effect.
As it stands, the product is untenable for us. Looking for a remedy as soon as possible in order to avoid ditching in favor of native Windows Kiosk/Assigned Access mode which we're trying to avoid under deadline.