Ticket ID: 23717
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Creation Date: 8/30/2017 4:08 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4216
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Language: English
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Views: 33401
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Last Modification Date: 9/28/2017 9:24 AM
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Platform:
Windows
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Level: Closed
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IE: 11593.14393 |
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Bug Status: Not Fixed
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User account: Own Account
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Bug Frequency: About once an hour
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Support Request: Unable to use Chrome browser. Just get the "safe" screen - Sitekiosk Crashes
Reproduction
To replicate this behaviour all I do is tell site kiosk to run once
then dismiss the dialogue box which says I havent done stuff with the bios etc. I managed to "catch" a window before i was locked out from doing anything other than sitting at the safe screen to find.
20 0000 2017-08-30 15:04:17 +0100 [SiteKiosk] Notification: Window can't be closed. (Title:'Logfiles' Class:'CabinetWClass' HWND: 328510)
20 0000 2017-08-30 15:04:17 +0100 [SiteKiosk] Notification: Window can't be closed. (Title:'TEMP' Class:'CabinetWClass' HWND: 590912)
However...
if those windows explorer windows are closed the same behaviour happens but nothing is written to the log files.
Whenever i try and use the google chrome browser I end up in a situation where i get the white screen with the "safe" in the back ground. Nothing loads despite a huge amount of disk activity.
The machine is rendered useless as it's locked out the ctrl + alt + delete combination so im not sure it's updating the log files completly.
If i use IE then everuthing is fine, it's just when using Chrome things start to go awol
To replicate this behaviour all I do is tell site kiosk to run once
then dismiss the dialogue box which says I havent done stuff with the bios etc. I managed to "catch" a window before i was locked out from doing anything other than sitting at the safe screen to find.
20 0000 2017-08-30 15:04:17 +0100 [SiteKiosk] Notification: Window can't be closed. (Title:'Logfiles' Class:'CabinetWClass' HWND: 328510)
20 0000 2017-08-30 15:04:17 +0100 [SiteKiosk] Notification: Window can't be closed. (Title:'TEMP' Class:'CabinetWClass' HWND: 590912)
However...
if those windows explorer windows are closed the same behaviour happens but nothing is written to the log files.