Ticket ID: 26179 Creation Date: 3/23/2022 12:50 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6127 Language: English
Views: 6822 Last Modification Date: 4/21/2022 12:48 PM Platform:
Level: Closed

Support Request: Error loading myapps.microsoft.com

Description

We are running a pilot for this application and its critical this gets resolved asap.

Simple setup to launch the chrome browser to https://myapps.microsoft.com

As per error log, it either times out or errors and crashed the application.
20 0000 2022-03-23 09:40:35 +1000 [SiteKiosk] SYSTEM INFORMATION - Computer Name: D-BMWQ7N2,
Computer Guid: 116a3fb5-f765-4d3f-9f38-73c5aac847f2, User Agent Information: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.27 Safari/537.36, Running under restricted SiteKiosk user: true
10 0000 2022-03-23 09:40:49 +1000 [SKNG RootApp] Pinging of app currently paused: App03:startScreen:PID 8708
20 03ec 2022-03-23 09:40:52 +1000 [SiteKiosk] Navigation: https://myapps.microsoft.com/
20 03ec 2022-03-23 09:40:52 +1000 [SiteKiosk] Navigation: https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=2793995e-0a7d-40d7-bd35-6968ba142197&redirect_uri=https://myapps.microsoft.com&scope=openid profile email offline_access&response_type=code&response_mode=fragment&code_challenge=IJy8oeULdyTZusFPDSX_w4ehLkeXo1tRwEZH6m9RL84&code_challenge_method=S256&state=3524a6c3-f5c3-46d2-a649-6911109ee9e0&safe_rollout=apply:4c5f1cd9-65ad-4147-acf6-e9a11c424a40
20 03ec 2022-03-23 09:40:53 +1000 [SiteKiosk] Navigation: https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=2793995e-0a7d-40d7-bd35-6968ba142197&redirect_uri=https://myapps.microsoft.com&scope=openid profile email offline_access&response_type=code&response_mode=fragment&code_challenge=IJy8oeULdyTZusFPDSX_w4ehLkeXo1tRwEZH6m9RL84&code_challenge_method=S256&state=3524a6c3-f5c3-46d2-a649-6911109ee9e0&safe_rollout=apply:4c5f1cd9-65ad-4147-acf6-e9a11c424a40&sso_reload=true
20 03ed 2022-03-23 09:41:32 +1000 [SiteKiosk] Frame-Navigation: https://login.live.com/Me.htm?v=3
10 0000 2022-03-23 09:41:33 +1000 [SKNG RootApp] (PID: 6672) App 'App03:startScreen:PID 6672' has exited (4294967294).
20 0000 2022-03-23 09:41:33 +1000 [SKNG RootApp] Shutdown root app with exitCode: -1

Answer: (6)
Re: Error loading myapps.microsoft.com 3/23/2022 10:40 AM
Hello,

the behavior is reproducible and has been given to our developers for further investigation.

As a quick workaround, you can use the second URL to which a redirect is made to.
Instead of https://myapps.microsoft.com you can use:

https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=2793995e-0a7d-40d7-bd35-6968ba142197&redirect_uri=https://myapps.microsoft.com&scope=openid profile email offline_access&response_type=code&response_mode=fragment&code_challenge=IJy8oeULdyTZusFPDSX_w4ehLkeXo1tRwEZH6m9RL84&code_challenge_method=S256&state=3524a6c3-f5c3-46d2-a649-6911109ee9e0&safe_rollout=apply:4c5f1cd9-65ad-4147-acf6-e9a11c424a40&sso_reload=true

Regards,
Michael Olbrich
Re: Error loading myapps.microsoft.com 3/24/2022 5:31 AM
Thanks for the update. It seems like the workaround is slightly better but still having issues.

Let me know once you have found a fix.

Thanks again,
Chris
Re: Error loading myapps.microsoft.com 3/24/2022 9:45 AM
Hello,

Thank you for your feedback.

Our developers have identified the problem which is also related to the various redirects that are made when accessing the URL https://myapps.microsoft.com.

This problem will be fixed in the next SiteKiosk version.

Could you tell me what other problems you are having?
Then we can also check this in advance.

If necessary please send your SiteKiosk configuration (…\SiteKiosk\Config\YourConfig.skcfg), a current log file (…\SiteKiosk\Logfiles) and a step by step description to
support-europe(at)sitekiosk.com

Normally US support (support-america(at)sitekiosk.com) is responsible for you, but due to the ease of reproducibility and faster communication I have taken the case for now.

Regards,
Michael Olbrich
Re: Error loading myapps.microsoft.com 3/24/2022 11:56 AM
Thanks for the update, do you have a timeframe for the next version? The work around still seems to hang randomly or crash out of the browser.

We are presenting most of our apps through the myapps portal so this is no ideal to say the least.
Re: Error loading myapps.microsoft.com 3/24/2022 12:11 PM
I've logged another ticket but 5000 of our users are in Indonesia and we need the option for the language for the chromium browser to be set to Bahasa Indonesian as they aren't English speakers. If this isn't possible please let me know asap.
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