Ticket ID: 26236 Creation Date: 5/21/2022 12:22 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 5297 Last Modification Date: 6/20/2022 5:21 PM Platform:
Level: Closed

Support Request: Site Remote

Description

Previously we had an account on siteremote.net. It appears our account was deleted. How do we get access back to that account with the machines listed?

Right now, we can't even add a machine. We need to be able to remote manage the machines and add them back into the new account. Account (both new and old) was under DigitalTea.

Answer: (3)
Re: Site Remote 5/23/2022 2:40 PM
Hello,

Thank you for your inquiry. This can happen when license have not been renewed after some time. As far as we can see, you have already created a new trial account on www.siteremote.net (there are no other Teams with the name "DigitalTea" but can be renamed in >>Monitoring>>Tree View).

So now, all you need to do, is to re-register the clients to the newly created Team and then purchase new "SiteKiosk Cloud - Annual Plan" licenses. You need active licenses to see recently added devices.

Best regards,
Andre.
Re: Site Remote 5/23/2022 4:21 PM
How do we go about re-registering the existing devices? Or do we need to renew the licenses first?
Re: Site Remote 5/23/2022 5:11 PM
Hello,

If you have just created a new account, you will get a free 30-day license to cover 10 devices. You can use new credentials to register local SiteKiosk client to your cloud account in Configuration>>Remote Monitoring. See details here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?remote_monitoring.htm

You will only purchase new license now, if you need more than 10 devices. If not, you have some time to get started again. You can find documentation on SiteCaster here: https://www.sitekiosk.com/helpconsole/SiteCaster%20CMS%20Help/en-US/default.htm?starting_sitecaster_editor.htm

Further tutorial videos are available in the Project creation screen.

Best regards,
Andre.
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