Ticket ID: 26289 Creation Date: 6/23/2022 9:57 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 2698 Last Modification Date: 7/21/2022 12:08 PM Platform:
Level: Closed

Support Request: How to activate the license

Description

Hi Support ,

We just order the extended license key from SiteKiosk. But I have no idea how to activate the license key ?
Could you advise on it?

You can use
for code samples

Answer: (3)
Re: How to activate the license 6/23/2022 10:19 AM
Hello,

presumably you are referring to the "1 Year Maintenance Renewal" license.
https://www.sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1

With this license, you extend the period of support and software updates for another 12 months. I.e. you have another 12 months of free support and you can install & license SiteKiosk versions that are released within these 12 months.
The license data will not change and you can continue to use your previous license for which you purchased the maintenance license.

If you have any further questions, please contact our sales department.
E-mail: sales-europe(at)sitekiosk.com

Regards,
Michael Olbrich
Re: How to activate the license 6/23/2022 10:27 AM
Hi Michael ,

I have no idea whether the license is "1 Year Maintenance Renewal". The former Engineer who follow up the SiteKiosk server already left the company. I don`t know the system at all. The end user just bought the " License Certificate SiteKiosk " from your company. However , I don`t know how to activate the license at all.
Can you advise on it?
Prior to downloading SiteKiosk please make sure that you have installed and configured:
• Available Windows updates
• Other required software products such as Adobe Reader, Flash, etc and updates
• Printers/drivers are set as default. Make sure you can print from Internet Explorer as a test.
• Other required hardware
Please note that this license key is only compatible with SiteKiosk Windows: Non-Profit Edition
The license you purchase is issued along with a license key which can be used with the version of SiteKiosk that is current at the
time of purchase and all versions that are released within a period of 12 months after the date of purchase. The same applies
to new major releases of SiteKiosk.
The most current version of the SiteKiosk software is available for download at:
https://www.provisio.com/download/sitekiosk.exe
The software will be converted into a full version after you have registered it with the license key. Once the license key has
been entered, all shareware notices will be removed and restrictions lifted. When entering your license name and code, please
enter ALL the information between the quotation marks including the spaces. The master password is comprised of the first
11 characters of the license key and serves as an emergency access password should you forget the password created in the
configuration tool.
License Key:
Name: “Legislative Council Secretariat SKNP 110473 - 20 License(s)”
Re: How to activate the license 6/23/2022 11:44 AM
Hello,

you can activate the license in the SiteKiosk configuration tool. Login with a Windows user having admin rights, install SiteKiosk (if not already done), open the SiteKiosk configuration tool and use the register button to activate the license.

Here also a PDF with the installation instructions:
https://www.sitekiosk.com/wp-content/uploads/sitekiosk_quick_setup_guide.pdf

If that doesn’t help please contact our US support via e-mail (I noticed you have a license purchased from our US department).
E-Mail: support-america(at)sitekiosk.com

Regards,
Michael Olbrich
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