Ticket ID: 26523 Creation Date: 7/19/2023 5:36 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.4.3975 Language: English
Views: 2738 Last Modification Date: 8/16/2023 7:09 PM Platform:
Level: Closed

Support Request: Getting time out message after sitekiosk has been running for some time

Description

After sitekiosk has been running for some time (at least a day) we will get the following error message "Sitekiosk was unable to start properly for 10 times in 1200 seconds or the site remote client did not start in time." Why are we getting this after the software has already been running successfully? I've included all the logs for this one as it was just rebuilt.

Answer: (1)
Re: Getting time out message after sitekiosk has been running for some time 7/19/2023 6:51 PM
Hello,

Thank you for your inquiry. This might happen if there is a command to shutdown the computer (maybe from an Update) and the shutdown never happens (or takes too long) for other reasons. SiteKiosk has a watchdog that launches the software if it was closed by any other means except by you (Service Personnel Admin Login). Then, you will get this error because it tried 10 times to relaunch the software.

You can look for this notification by Windows that it plans to restart the computer (WM_QUERYENDSESSION and WM_ENDSESSION):

30 0000 2023-07-17 09:59:51 -0700 [SiteKiosk] Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected.
30 0000 2023-07-17 09:59:51 -0700 [SiteKiosk] Warning: System shutdown attempt (WM_ENDSESSION). Abnormal program termination expected.
40 03eb 2023-07-17 09:59:44 -0700 [SiteKiosk] abnormal sitekiosk program termination
20 03e9 2023-07-17 10:01:40 -0700 [SiteKiosk] started
40 0400 2023-07-17 10:01:46 -0700 [SiteKiosk] SiteKiosk was not able to start properly for 10 times in 1200 seconds or the SiteRemote Client service did not start in time, therefore the emergency screen has been started.

In general, you can change how restart request are sent to this computer or you can find other tips to extend the Watchdog timer here (FAQ on Emergency Screen): https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180

You can find more configuration options here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm

Note: SiteKiosk 9.4 is no longer supported. Updating the software may not quarantee improvement of this type of issue.

Best regards,
Andre.
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