Ticket ID: 26667 Creation Date: 5/2/2024 4:47 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.11320 Language: English
Views: 4585 Last Modification Date: 5/30/2024 5:46 PM Platform:
Level: Closed

Support Request: Problem with kiosk

Description

Hello,
we have a problem with a new installed sitekiosk.
I have a video that describe the problem but i cannot attach it
How can i do?
Kind Regards
Nicola

Answer: (2)
Re: Problem with kiosk 5/2/2024 5:00 PM
Hello,

If necessary, reduce the video file size accordingly or provide it as download.

But in any case, you should send your SiteKiosk configuration (yourConfig.skcfg) and the corresponding log file as well as a brief description of the problem
e.g. via e-mail to support-europe(at)sitekiosk.com
(Email attachments to Support may not exceed 10MB in size.)

Also, the SiteKiosk Classic Windows version you specified does not exist - see version history:
https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/


Regards,
Michael Olbrich
Re: Problem with kiosk 5/2/2024 5:12 PM
Hello Michael,
i'll send you what you asked
Kind Regards
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