Ticket ID: 26683 Creation Date: 5/31/2024 8:35 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.x Language: English
Views: 2821 Last Modification Date: 7/1/2024 5:56 PM Platform:
Level: Closed

Support Request: Uninstalled with intent to re-install and now it fails

Description

Was having issues with Sitekiosk for Windows and checked to see if there was a newer version and downloaded it but it only gave option to modify or uninstall. Modify did not fix issues so ran again and chose uninstall with intent on re-installing. Uninstallation went well but now upon attempting to re-install it fails and says the wizard was interrupted before SiteKiosk could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again.

I attempted the instructions of running custom setup and not doing the user part or similar with command line (as in the knowledgebase) but wasn't able to get any further with that.

Any other suggestions?

Answer: (1)
Re: Uninstalled with intent to re-install and now it fails 6/3/2024 5:16 PM
Hello,

Thank you for your inquiry. Standard install should be fine in most cases, but if there is an issue with domain restrictions or other local settings, you can use these exceptions install SiteKiosk without the user "SiteKiosk" by Command Prompt:
-----------------------------
With GUI (v9.9 and higher, domain or corporate device, decline VNC):
sitekiosk9.exe /V"INSTALLSYSTEMSECURITYUSER=\"\""

Older versions will use silent install:
sitekiosk9.exe /S /V"/qn INSTALLSYSTEMSECURITYUSER=\"\" DOWNLOADVNC=no"

---
If you need to install or create the SiteKiosk user to easy click the green Auto Start button, then you will run this command:

"C:\Program Files (x86)\SiteKiosk\SystemSecurity.exe" /install

OR (to specify password)

"C:\Program Files (x86)\SiteKiosk\SystemSecurity.exe" /install [/user:SiteKiosk /pass:MyPassword12!]

Otherwise, you can try this Microsoft tool to troubleshoot the SiteKiosk install (Windows 10):
http://support.microsoft.com/mats/Program_Install_and_Uninstall

If this does not work, more steps can be sent by email, if you reach out to us at support-america(at)sitekiosk.com regarding this post.

Best regards,
Andre.
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