Support Request: Content filter is blocking ondrive whem opening word file in Onrdrive

Ticket ID: 26684	Creation Date: 6/4/2024 11:42 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.9.6191	Language: English
Views: 2966	Last Modification Date: -	Platform:
Level: Closed	Modified By: -

Description

See rule in log file:
Blocking URL: https://uci.cdn.office.net/mirrored/smartlookup/2024.4.27908129/main_ssr_wac.html?appName=wordwac&culture=NL-NL&targetOrigin=https://word-edit.officeapps.live.com Found token: cum

Note sure why token cum appearse, we are just opening a word document in onedrive in thru teh browser.
We tried to exclude de onedrive url in de configuration under contant filter using https://onedrive.live.com/* and https://onedrive.live.com but it is not having it and still blocking with alert about founding "Cum" can jyou help please?

Answer: (2)
Re: Content filter is blocking ondrive whem opening word file in Onrdrive	6/4/2024 12:43 PM
Hello, that happens because you need to add the URL, that is actually being blocked and listed in the log message, so in this case https://uci.cdn.office.net/.
Re: Content filter is blocking ondrive whem opening word file in Onrdrive	6/4/2024 1:51 PM
Yes indeed, i overlooked it. Thanks its works!