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Ticket ID: 26685
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Creation Date: 6/4/2024 2:50 PM
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Product: SiteKiosk Online Client
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Attachment: -
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TicketType: Support Request
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Version: 1.4.1188
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Language: English
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Views: 2728
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Last Modification Date: 7/3/2024 2:56 PM
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Platform:
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Level: Closed
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Support Request: Repeated Unexpected Shutdown Messages
Repeatedly receiving unexpected Windows Shutdown messages. Had a site over the weekend that lost power. Afterwards, the machine running SiteKiosk Online client is sending the following repeated alert messages at least a couple of times per hour:
Errors
Unexpected Windows shutdown
6/4/2024 6:03:33 AM
The client-machine has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Wondering if you can point me in the right direction resolving this issue? Also, cannot find the config (.skcfg) and logfiles (.txt) specified to send to you.
