Ticket ID: 6228 Creation Date: 11/25/2007 3:17 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 6.6 Language: English
Views: 41654 Last Modification Date: 12/3/2007 3:06 PM Platform: Windows Vista
Level: Closed IE: 7.0
Bug Status: Not Fixed User account: Own Account Bug Frequency: Unknown

Support Request: Cannot uninstall sitekiosk from my Vista

Reproduction

Run uninstall,and it will end with attached error message

Description

Answer: (2)
Re: Cannot uninstall sitekiosk from my Vista 11/26/2007 12:51 PM
Hello,

As there is no feedback about a problem like this and even it is not reproducible I suppose there is a general problem with the MSI installer on your system.


If you want to uninstall SiteKiosk manually, you have to proceed as follows:

1. Delete the SiteKiosk services by entering the these commands at the command line (cmd.exe)

sc delete skpcdsvc
sc delete SKTSvc

http://support.microsoft.com/kb/251192


2. Delete SiteKiosk from the Software list manually by using the Windows Installer CleanUp Utility (msicuu2) from Microsoft http://support.microsoft.com/kb/290301

3. Delete the SiteKiosk user account (-->Control Panel-->User Accounts) and check if the folder C:\Documents and Settings\SiteKiosk was deleted.

4. Delete the SiteKiosk Program folder (c:\Program Files\SiteKiosk)

5. Delete the following entry in the Windows registry -->HKEY_LOCAL_MACHINE\Software\PROVISIO

Regards,
Michael Olbrich
Re: Cannot uninstall sitekiosk from my Vista 12/1/2007 3:10 PM
Finally i could unisntall the program with the new insrtuction.
But some things did not work.

First, the program file c: documents.... is name c:users in Vista

3. Delete the SiteKiosk user account (-->Control Panel-->User Accounts) and check if the folder C:\Documents and Settings\SiteKiosk was deleted.

Second, the files where not deleted in folder site kiosk.

third, when trying to remove manually i got permission denied for some of the files, and had to restart computer to be able to delet existing files (some *.dll)
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