Support Request: WM_QUERYENDSESSION and WM

Ticket ID: 6243	Creation Date: 11/30/2007 9:41 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 6.6.209	Language: English
Views: 36562	Last Modification Date: 3/2/2009 2:13 PM	Platform: Windows XP Professional
Level: Closed	IE: 7.0
Bug Status: Not Fixed	User account: SiteKiosk Restricted User	Bug Frequency: Unknown

Support Request: WM_QUERYENDSESSION and WM_ENDSESSION problem

Reproduction

System is Windows XP Embedded, yesterday at 13:46 error appeared:
<CODE>
20 07d3 2007-11-29 13:42:32 -0000 [SiteCash] Beginning session (Available money: PLN 2.000000, Access control status: Negative)
30 0000 2007-11-29 13:46:00 -0000 [SiteKiosk] Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected.
30 0000 2007-11-29 13:46:00 -0000 [SiteKiosk] Warning: System shutdown attempt (WM_ENDSESSION). Abnormal program termination expected.
40 03eb 2007-11-29 13:45:51 -0000 [SiteKiosk] abnormal sitekiosk program termination
20 03e9 2007-11-29 16:44:53 -0000 [SiteKiosk] started
</CODE>

Description

It is strange but sitekiosk just shutdown and computer was working on "Sitekiosk limted user account", after unplugging it from power and just plugging in again, system started it's usual way (sitekiosk limited user account and sitekiosk as well). System was 100% sure turned "Autostart", there is no question about it.

What could be done to prevent this?

Answer: (3)
Re: WM_QUERYENDSESSION and WM_ENDSESSION problem	11/30/2007 10:37 AM
Hello, This is not a bug. [SiteKiosk] Warning: System shutdown attempt (WM_QUERYENDSESSION). Abnormal program termination expected. [SiteKiosk] Warning: System shutdown attempt (WM_ENDSESSION). Abnormal program termination expected. These entries imply that an external procedure (outside of SiteKiosk) is going to shutdown SiteKiosk resp. the computer. Then you get “[SiteKiosk] abnormal sitekiosk program termination” as SiteKiosk wasn’t closed normally. This can be caused by any software running in the background. You have to deactivate that application if you want to prevent that the system shuts down or restarts. If you are using Windows Vista it is also possible that somebody has pushed the power button of your system. http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5553 Regards, Michael Olbrich
Re: WM_QUERYENDSESSION and WM_ENDSESSION problem	11/30/2007 10:52 AM
Hello, thanks for answer... There's no aby other application running in background, only system resources. Is this possible that pushing POWER button on xp caused this error ? Or... maybe windows update does it? We have no other application, so I really have no idea what could happen? Please help
Re: WM_QUERYENDSESSION and WM_ENDSESSION problem	11/30/2007 12:51 PM
Hello, As this issue will be caused by an external procedure I can’t say which application or Windows service is the reason for your problem. The Windows Updates normally won’t shout down the system but install some updates if the machine will be restarted or shut down. Maybe it is another service (AntiVirus Update?) or a Windows scheduled task which cases this issue? I only can say SiteKiosk is not the reason that your machine shuts down. One additional note: Do you use the Microsoft Remote Desktop connection to get access to this machine? Regards, Michael Olbrich