Ticket ID: 8416 Creation Date: 7/20/2009 5:58 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 7.1.266 Language: English
Views: 32611 Last Modification Date: 7/24/2009 3:18 PM Platform: Windows XP Professional
Level: Closed IE: 8.0
Bug Status: Fixed User account: Unknown Bug Frequency: Unknown

Support Request: image not loading

Reproduction

I had to type this up twice.. Your site timed me out by the time i wrote this.. Are you people nuts?. Do you know it takes time to report a bug and you made me do it twice.. I am really pissed now.

(Code deleted by Administrator)

Description

Ok.. i have to be brief.

I built a little presentation using the utility above but it didnt load.. it worked fine in IE, Firefox and Opera but not in sitekiosk.

I am thinking of using Ajax in my application.. Does sitekiosk work with AJAX.

Hope this doesnt timeout..
I am not going to write this up a third time

regards
Krish

Answer: (8)
Re: image not loading 7/21/2009 9:21 AM
Hello,

as SiteKiosk is using the Internet Explorer Webbrowser Control you usually can also display web pages using Ajax.

Within the code that you have posted I can’t detect any problem.

- Is the URL publically available?
- What information is given in the log file (…\SiteKiosk\Logfiles) when you get this problem?
You might enable the log file output window (-->Management-->Log Files).
- Does it work in “Run once” mode?

Regards,
Michael Olbrich
Re: image not loading 7/21/2009 10:32 AM
Were you able to get it working with the code? It should be pretty straightforward to reproduce.
Here is more detail steps in case you need them. I dont have a publically available test page.

1. Create a file named slideshow.js with the javascript utility I posted earlier.
2. Use this code snippet in a test page test.html. Replace <URL1> and <URL2> with the url of the images in the slideshow.


<SCRIPT SRC="./slideshow.js"></SCRIPT>
<SCRIPT>
SLIDES.add_slide(new slide('<URL1>', 'http://www.google.com')
SLIDES.add_slide(new slide('<URL2>', 'http://www.yahoo.com')
<SCRIPT type="text/javascript">
<!--
if (document.images) {
SLIDES.image = document.images.SLIDESIMG;
SLIDES.textid = "SLIDESTEXT";
SLIDES.update();
SLIDES.play(5000);
}
//-->
</SCRIPT>

3. Please let me know if you can actually run this in sitekiosk.
Re: image not loading 7/21/2009 2:55 PM
Hello,

to help you any further please answer to my questions first:
- Is the URL publically available? (that I can check it with using it)
- What information is given in the log file (…\SiteKiosk\Logfiles) when you get this problem?
-->You might enable the log file output window (-->Management-->Log Files).
- Does it work in “Run once” mode?

Regards,
MichaelOlbrich
Re: image not loading 7/22/2009 1:31 AM
Hi

- As I mentioned earlier that I dont have a public url available for this test.
- I dont have access to the log because I have been completely locked out of my test machine .. due to another kiosk application I was testing. I have to reinstall get the OS reinstalled. Waiting for this.
- I am not sure if it was in run once mode when i tested it. As i dont have access to my test machine I cannot test it. at the moment. I cannot risk being locked out of my main machine.

I provided the configuration so you should be able to recreate it. Please let me know if you can help.

Cheers
Krish
Re: image not loading 7/22/2009 1:35 AM
I'll try to test it again as soon as i can get hold of another machine.. but I was hoping to get this resolved sooner
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