Support Request: Pinging keeps failing

Ticket ID: 26217	Creation Date: 5/3/2022 3:05 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.6.4409	Language: English
Views: 2345	Last Modification Date: 5/31/2022 3:56 PM	Platform:
Level: Closed

Support Request: Pinging keeps failing

Description

Hello,

Our sitekiosk keeps restarting because of a pinging fail see;
Notification: 0 temporary internet files successfully deleted. Done.
20 0000 2022-05-02 16:24:30 +0200 [SiteKiosk] Notification: 0 history entries successfully deleted. Done.
20 0000 2022-05-02 16:24:30 +0200 [SiteKiosk] Notification: 0 cookies successfully deleted. Done.
20 0000 2022-05-02 16:29:59 +0200 [SiteKiosk] Notification: Pinging failed; watchdog action for SK restart is possible
20 0000 2022-05-02 16:30:24 +0200 [SiteKiosk] Notification: Pinging failed; watchdog action for SK restart is possible
40 03eb 2022-05-02 16:29:09 +0200 [SiteKiosk] abnormal sitekiosk program termination
20 03e9 2022-05-02 16:32:11 +0200 [SiteKiosk] started
20 0000 2022-05-02 16:32:12 +0200 [SiteKiosk] Notification: Beginning deletion of temporary internet files.
20 0000 2022-05-02 16:32:12 +0200 [SiteKiosk] Notification: [Memory Status] Physical Memory: 1.58 GB (2.29 GB free, 40.7% used); Paging File: 1.89 GB (2.67 GB free, 41.4% used)
20 0000 2022-05-02 16:32:12 +0200 [SiteKiosk] Notification: [Process Status] GDI Objects: 18; USER Objects: 74; Handles: 993; Process Memory Usage: 55.47 MB
40 03e8 2022-05-02 16:32:13 +0200 [SiteKioskNG] Previous SiteKioskNG instance has not been shutdown properly.
20 0000 2022-05-02 16:32:13 +0200 [SiteKioskNG] Cookies successfully deleted.
20 0000 2022-05-02 16:32:13 +0200 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2022-05-02 16:32:13 +0200 [SiteKioskNG] 0 LocalStorage entries successfully deleted.
20 0000 2022-05-02 16:32:13 +0200 [SiteKioskNG] 0 IndexDB entries successfully deleted.
20 0000 2022-05-02 16:32:13 +0200 [SiteKioskNG] 0 WebDB entries successfully deleted.
20 0000 2022-05-02 16:32:18 +0200 [SiteKioskNG] Cookies successfully deleted.
20 0000 2022-05-02 16:32:18 +0200 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2022-05-02 16:32:18 +0200 [SiteKioskNG] 0 LocalStorage entries successfully deleted.
20 0000 2022-05-02 16:32:18 +0200 [SiteKioskNG] 0 IndexDB entries successfully deleted.
20 0000 2022-05-02 16:32:18 +0200 [SiteKioskNG] 0 WebDB entries successfully deleted.

After 10 times emergancy mode startes.

The pc runs normal under the administrator account, chrome etc works fine.
What could this be?

Answer: (1)
Re: Pinging keeps failing	5/3/2022 3:23 PM
Hello, I am sorry but the 4 years old SiteKiosk version 9.6 is out of support. You may check with the most current version. Download: https://www.sitekiosk.com/eu/software-downloads/#SiteKiosk%20Windows Update Information: https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834 Otherwise please find here the FAQs about “abnormal sitekiosk program termination” https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034 Emergency Screen: https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180 Regards, Michael Olbrich

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Support Request: Pinging keeps failing

Description

Answer: (1)