Description

Hi - we use SiteKiosk to lock down the OPACs we have in our library. Up until previously we have been using a very old version of SiteKiosk (with IE11 under the bonnet). We've finally upgraded to the latest version of SiteKiosk, but we cannot get our Resource Discovery system (Summon), which users use to find books etc, to work properly under the latest SK version.

If we find a book in our library e.g.

https://go.exlibris.link/yHPbfk6W

, and click on the books title a new window is susposed to open with further details of the book. However, the window does open but the page is blank and we are seeing a 500 error. If we do the same outside of SiteKiosk it works prefectly.

We have reported this to Ex Libris who host and develop Summon and they have asked for some http header info and a har file. We are struggling to do this when SiteKiosk is running. I have two questions:

- what's the best way of getting troubleshooting data when running SiteKiosk. We can install http live headers in the browser, but not in SiteKiosks and we don't seem to be able to get a har file either.

- It might not be an issue with Summon, but with SiteKiosk? Can anyone replicate this problem by pointing their Kiosk at the above URL and tring to open the new window?

Any extra info please let me know.

Stephen